TERMS & CONDITIONS

Rose Terms & Conditions

The client's signature on a contract confirms acceptance of our terms and conditions.

April 2008

The following terms and conditions apply to all work undertaken by Red Rose and its employees.

For the remainder of this document Red Rose and its employees are termed ‘We’, ‘Us’ and ‘Our’ and clients of Red Rose are termed ‘client(s)’.

Red Rose reserve the right to alter or change any or all of these terms and conditions as we see fit without notification to our clients. A fully updated copy of these terms and conditions can be requested by our clients at any time and all contracts to be signed by clients will be accompanied by an up to date copy of these terms and conditions.

Free Estimates, visits, ironing pick up and collection:

1. Free estimates, visits and ironing pick up and delivery is only offered in the central Dunfermline area, an extra charge will apply outside this area. A rough guide to the area we term the central Dunfermline area can be found at our website – www.redrosecompany.co.uk/areascovered.html
2. The final decision of if free estimates, visits and ironing collection pick up and delivery are within the central Dunfermline area rests solely with us. Even if it looks as though the client’s home or place of business lies within the area marked on the map at our website, we reserve the right to charge wherever we see fit. Clients will be notified of this charge before any contract is signed and will therefore have the ability to refuse to employ us for the work in question.

Ironing/Pressing:

1. We take every care and precaution to prevent any kind of damage to client’s homes, places of business, furniture, items of clothing, linens and laundry etc. but, on very rare occasions, accidents may happen. We promise to make good any damage where we accept responsibility by paying for repairs, repairing ourselves or replacing any damages.
2. We are honest people and will admit to causing damage where we have caused damage.
3. Where we do not think the damage was caused by us, we will only accept responsibility where it can be proven beyond doubt that the damage was indeed our fault. This may mean taking the incident through a small claims court.
4. We accept absolutely no responsibility for damages caused by events outside our control. For example – if a vacuum cleaner malfunctions and causes damage the responsibility lies with the manufacturer of the vacuum cleaner and not us. Claims for damages such as these should be made against the relevant party.
5. During the estimate/visit or pick up of ironing, a visual check will be made to note down any existing damages and the client will be made fully aware of damages. Once a client signs a contract having been informed of damages apparent, no claim can be made against us for the relevant damages.
6. If we fail to see or notice and therefore fail to make a note of any existing damage before the contract is signed we do not automatically accept responsibility. We only accept responsibility where we have been directly responsible for damages. A small claims court may be used at any time to defend ourselves against illegitimate claims for damage.
7. No recompense is available for expenses or losses suffered by the client for any lateness of delivery of laundry, ironing/pressing or cleaning services. We promise to do our best to keep to any timetables previously agreed by us and the client but sometimes it is not possible.

Pet Services:

1. While a pet is in our care, either in the client’s home or during exercising or walking, we accept full responsibility for the animal except when events or outside influences are beyond our control. We accept no responsibility for anything that may happen to the clients pet, home or furniture which is entirely beyond our control. For example, if we were walking a client’s dog and a vehicle mounted a kerb and hit the dog causing injury or death, we accept no responsibility, or if a pet became ill whilst under our care, unless we were directly responsible for the illness, we accept no responsibility.
2. We are not and cannot be held responsible for anything that happens to a client’s pets, home or belongings while we are not present. For example if a client was on holiday and using our house or pet sitting service, we would only accept responsibility for things that happen while we are actually in the client’s home. If a cat doesn’t come home or a dog rips the sofa while we are not in the client’s home, we are not at fault and cannot be held responsible. We cannot and will not take any responsibility in any way for anything that should happen to your pet(s), home or belongings while we are not present.
3. While we take every precaution and the highest care of your pet when it is in our care, we cannot guarantee absolute safety.

Errands & Miscellaneous:

Prescriptions:

1. We accept no responsibility for any illness, harm, losses or expenses suffered by a client through delays in the collection of prescriptions.
2. If a client’s prescription is not available at the Doctor’s surgery or the pharmacy we cannot be held responsible. If a client’s prescription cannot be filled at a particular pharmacy (usually the pharmacy closest to the Doctor’s surgery where the prescription was collected from) we may or may not try another pharmacy. Depending on our time restraints or distances travelled in relation to charges made. This decision whether we do or do not visit a different pharmacy rests solely with us.
3. The client must be sure that a prescription is ready to be picked up before employing us to pick it up. If we travel to a Doctor’s surgery to pick up a prescription and it is not ready, either by the client’s mistake or failure on the part of the Doctor’s surgery to have the prescription made out, the client will still be charged the relevant fee by us.

Dry Cleaning:

1. We accept no responsibility for damage to fabrics or clothing caused by a dry cleaning company. As far as we are concerned we are just the courier and as such no blame or fault can be passed to us for damages or lateness.
2. A client must be sure that dry cleaning is ready to be picked up before employing us to pick it up. If we travel to a dry cleaning establishment and the dry cleaning is not ready to be picked up, the client will still be charged the relevant fee by us.

House Sitting:

1. While house sitting, we accept no responsibility for anything that may occur while we are not at the client’s home. For example if someone breaks in while we are not there, we are not responsible unless we are directly to blame (by leaving a window open etc.)
2. When we are in a client’s home we only accept responsibility for any damage or losses that are directly caused by us. Anything caused by events or outside influences beyond our control is not our responsibility and we cannot be held at fault.
3. We cannot be held responsible for any losses or expenses incurred by a client through anything that may happen which is not directly our fault.

Tradesman Watching:

1. We cannot be held responsible for damages caused by tradesmen while we are in the client’s home. This should be taken up with the tradesmen involved.
2. We cannot be held responsible for what the client deems unacceptable or poor workmanship by tradesmen unless it is agreed upon beforehand and a note is made in the contract.
3. We cannot be held responsible for tradesmen and anything done by tradesmen when we are not in the client’s home specifically to watch those tradesmen. For instance if we are contracted to watch tradesmen for four hours and the tradesmen are in the client’s home for an hour after we have left, we cannot and will not be held responsible for anything that may transpire in the hour we are not present.
4. We will not accept responsibility for losses or expenses incurred by the client for damage or poor quality work completed by tradesmen, this should be dealt with by the client and the tradesmen involved.

Delivery Acceptance:

1. We are not responsible for a delivery arriving at a clients home damaged. We will check for damage when accepting a delivery and mark this on the delivery note or computerised terminal. It is then up to the client to claim any damages from the supplier or the delivery company.
2. We are not responsible for a delivery arriving late or not arriving at all. If this happens the client must take it up with the supplier or the delivery company. The agreed fee will still be charged by us to the client and if a repeat contract is made for the next day or when the parcel is due the full fee will be payable again. Clients must claim any re-imbursement from the supplier or the delivery company.

The client's signature on a contract confirms acceptance of our terms and conditions.

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